I stayed four nights at this hotel, and it was by far the worst experience ever. The staff is extremely unprofessional, the rooms are outdated, and believe me when I say that it's a brothel. The hotel is infested by prostitutes who are brought by the hotel's staff. During our stay, my companion was approached by prostitutes offering their services on two separate occasions in the elevator. In addition, I was harassed 3 times, when a man knocked on my door, thinking I was "available to offer my services" even though I dress very moderately, no makeup, etc.
After complaining to the manager who pretended he didn't know what was going on, they moved me to a different floor. The staff had helped me move my luggage, so after settling, I went down to the reception to request a key to my new room. That's when the receptionist told the manager that he had already issued 4 keys to that room. He got the room numbers mixed up and he assumed that I didn't understand Arabic, so he was complaining to his manager about the prostitutes.
When using the elevator, you are constantly surrounded by prostitutes, calling their clients to confirm the room number, asking the client to open the door, get undressed, etc. The staff at the bar were the only professionals at the hotel who were friendly and well-trained. But all-in-all, it was the most humiliating experience ever. This hotel, advertised as "five star," would not make the grade in any land.
The lobby is clean and attractive, but the room we had was a mess. The bathroom wallpaper was in poor condition, the sink was chipped in many places, and none of the plugs what few there were in the room were secured to the wall. One I pulled out of the wall without even trying. The food was average, and the dining room has a veneer of beauty but is scratched, scuffed and looking sorry.
I'm sure it was once a beautiful hotel and, with some care, could be again. We stayed here as part of a tour group. The lobby was impressive and had a mosaic of Jordan on display. The room was very nice and there were little extras, like slippers in the closet and a tote bag. Our breakfast and dinners were included so it was buffet style. Lots and lots of choices. Water is sold as a beverage so be prepared for that. Staff did not all speak English but did their best to understand questions and try to help.
